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Independent Age Advice Service

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This service is provided by Independent Age:

Independent Age
18 Avonmore Road
W14 8RR

0800 319 6789

About this service:

We provide a confidential, personalised advice service for older people their families and carers focusing on social care, welfare benefits, befriending services and other social support.
Speak to one of our advice workers about your particular situation on our advice line 0800 319 6789 (Monday to Friday 10am-4pm)

You can also email us.

How this service is offered (e.g. face-to-face, over the phone etc.):

Offered by telephone, email and letter

Referral process:

The best way to access the Independent Age advice service is by telephone

(0800 319 6789) or email (

Anybody is welcome to contact us about issues affecting older people - on their own behalf or for somebody else.

An appointment will be made for you to speak to an advice worker for the discussion of more complex issues.  


The service is free.


How long the service runs for:

As long as is needed to resolve the enquiry or enquiries as far as possible - this may require a number of telephone calls or emails. 

Language support offered:

Language Line

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