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The Silver Line

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The Silver Line
Minerva House
42 Wigmore Street
London
W1U 2RY

0800 4 70 80 90
0300 4 70 80 90 (for mobile)

info@thesilverline.org.uk
http://www.thesilverline.org.uk/



About The Silver Line

What We Do

Why does The Silver Line exist?

The statistics about older people and loneliness are frightening. More than half of all 75 year olds in the UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help. In a poll conducted to mark the national launch of The Silver Line on 25 November 2013, 9 out of 10  older people told researchers that “a chat on the phone” is the most helpful solution when they feel lonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.

About the Silver Line Helpline

The Silver Line is the confidential, free helpline for older people across the UK* open every day and night of the year. Our specially trained helpline staff:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular befriending calls
  • Protect and support those who are suffering abuse and neglect

*Silver Line Scotland will be delivered by Age Scotland in partnership with The Silver Line during week days, 8am – 8pm. At all other times calls will be answered at the nation helpline HQ. 

Who is it for?

The Silver Line is a helpline for older people – the Silver Generation. We have no strict age limits but most people we speak to are over 65. So, if you think it’s for you, it’s for you.

Are All Calls Free?

The Silver Line Helpline is free to callers.

We rely on charitable donations from organisations and individuals who care about the welfare and safety of older people to fund this vital new service.

Are all calls confidential?

The Silver Line is a confidential helpline.

Callers are free to express their feelings and describe their lives honestly, and can trust us to respect their privacy.

In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguarding organisations such as Action on Elder Abuse or Social Services.

Silver Line Friends and Silver Circles

If callers would like to be put in touch with Silver Line Friends, they can receive a regular weekly friendship call or email. Or they may like to join a Silver Circle and take part in a regular group call on subjects that interest them.

Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people. They are vetted and trained, and work in pairs for safeguarding and support.

Silver Line Forums

For those who want to connect online with others who have similar experiences, there are forums on a wide range of subjects that you can contribute to.

With thanks to Gransnet who run and moderate these forums.


Services provided by The Silver Line

The Silver Line Helpline
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